SAP professional services

Client side. Every single engagement.

A business-led SAP consultancy – sitting with your business, not across the table from it.

Founded in 2003 by Big 4 alumni, an SAP services partner ever since. StepChange works with a small number of clients at a time, sitting client-side on every engagement as an extension of your business – not as a vendor across the table. We work well alongside systems integrators. We are not one.

How we work Selected engagements

SAP delivery since 2003

SAP consultants

Average experience per consultant

How we work

A business-led SAP consultancy, embedded client-side.

We work with a select number of clients at a time – deep focus and real accountability, acting as an extension of the client business rather than as a vendor at arm’s length.

Business-led

The system fits the business

Many consultants were SAP users who became subject-matter experts before they became consultants. Clients are supported to make the system fit their business rather than being sold on what the software prefers.

Method-agnostic

ASAP and SAP Activate throughout

We use SAP ASAP and Activate methodologies, adapted to the client rather than administered to them – experienced across greenfield, brownfield and bluefield scenarios from blueprint through go-live and continuous improvement.

Big 4 capability

Without the Big 4 overhead

StepChange was founded out of one of the Big 4. Credibility and delivery discipline are the same; the badge, price tag and gap between the partner who sold the work and the team who delivers are not.

The delivery method

SAP Activate – and the phase that decides everything.

SAP’s own ASAP and Activate methodologies, adapted to the client rather than administered to them. Each phase has a defined output and a single question that tests whether it was done properly.

01 – Discover

Establish the business case, the current landscape and what a fit-for-purpose solution would actually have to do.

02 – Prepare

Mobilise the team, governance and environments before configuration starts – setting test strategy and migration approach from the outset.

03 – Explore

Validate the standard solution against real business process, and be candid about where it genuinely does not fit.

04 – Realize

Configure, extend and integrate – with testing run as a governed discipline rather than a phase bolted on at the end.

05 – Deploy

Move the business onto the platform without breaking the things it runs on, with cutover rehearsals, go-live and hypercare.

06 – Run

The phase that decides whether the investment compounds or plateaus – continuous improvement, scope-drop delivery and capability transfer.

Selected engagements

Energy, resources, utilities and agribusiness.

Each engagement is described in the terms the organisation measured it by. Where a client is identified by sector rather than name, that is by agreement.

Energy

Full SAP suite live, team retained for phase two

A two-year-plus transformation across the full SAP suite – S/4HANA, BTP, enterprise asset management, Ariba, SuccessFactors, Concur and multi-bank connectivity. Thirty consultants client-side across every discipline, with the team retained into phase two after a successful go-live in January 2024.

Mining, rail and port

Test management across a RISE migration and four parallel programmes

S/4HANA RISE migration for a vertically integrated operation, with four concurrent initiatives running alongside. Cross-vendor defect triage led centrally across six test types, with testing standards and tools left with vendor and client resources after go-live in May 2025.

Agribusiness

Hire-to-retire on SuccessFactors for a workforce that triples at harvest

Full SuccessFactors HCM suite for a major co-operative with 1,400 permanent employees and up to 2,000 casuals at harvest. Employee Central Payroll, Recruiting, Onboarding, Learning and Performance deployed, aligned to the S/4HANA financial system – replacing manual, email-based HR processes.

Service domains

Seven domains, from transformation to the years after it.

Organised around what organisations ask us to take on. Three commitments run through all of them.

Client-side, always

We sit with your business on every engagement, working alongside the systems integrator rather than as one — so our advice is not shaped by a build contract.

Business before software

Consultants who were users before they were consultants, making the system fit the business rather than selling the business on the system.

A few clients at a time

A deliberate constraint. It is what allows the seniority and the coverage a transformation of this size actually needs.

Seven domains — select any one to see the detail.

“We have to move off ECC. Every party in the room has a different view on the path, and each of them benefits from a different answer.”

We assess the landscape and recommend the transition scenario the evidence supports, then deliver it — greenfield, brownfield or bluefield, on premise or RISE. Because we are not the systems integrator and are not paid on the build, the recommendation is not shaped by what we would prefer to implement afterwards.

Services
S/4HANA transformation across greenfield, brownfield and bluefield scenarios RISE with SAP migration to cloud Landscape consolidation and simplification of fragmented SAP estates Phased transition programmes that reduce risk incrementally Blueprint through go-live, hypercare and continuous improvement Senior project leadership supporting the CIO across functional, data and process workstreams
Platforms and methods
SAP Activate SAP ASAP RISE with SAP S/4HANA on premise and cloud
Delivery Model

Client-side transformation leadership, functional and technical delivery teams, and senior programme leadership alongside a systems integrator.

“Our integrator knows the software. Nobody on the programme understands how our business actually runs joint venture accounting or maintenance planning.”

We provide functional expertise across the SAP landscape — finance, joint venture accounting, procurement, maintenance, projects, warehouse, payroll — delivered by consultants who bring the industry knowledge alongside the software. Functional leads take day-to-day accountability for their area and the resources in it.

Services
Functional consulting across finance, controlling and joint venture accounting Materials management, procurement and sourcing Plant maintenance and enterprise asset management Project systems and portfolio and project management Extended warehouse management and field logistics End-to-end business process design across the module estate Functional lead roles with accountability for the stream and its resources
Platforms and methods
SAP S/4HANA SAP FICO and JVA SAP MM SAP PM and EAM SAP PS and PPM SAP Extended WM
Delivery Model

Functional consultants into a client or integrator team, functional stream leadership, and end-to-end process design engagements.

“HR changes are managed on email and spreadsheets. It is slow, error-prone, and we cannot evidence the audit trail.”

We deliver across the SuccessFactors HCM suite and classic SAP HCM and payroll — Employee Central, Employee Central Payroll, Recruiting, Onboarding, Learning, and Performance and Goals. The work covers the full hire-to-retire process, aligned back to the financial system so HR and finance describe the same organisation.

Services
SuccessFactors HCM suite implementation across the employee lifecycle Employee Central and Employee Central Payroll Recruiting, onboarding, learning, and performance and goals Classic SAP HCM, HR and payroll Alignment of HCM to S/4HANA financial systems Payroll parallel runs, statutory compliance and audit requirements HR process automation and template standardisation
Platforms and methods
SAP SuccessFactors Employee Central Payroll SAP HCM / HR and PY SAP Enable Now
Delivery Model

SuccessFactors implementation, HCM stream leadership, and payroll and compliance specialist support.

“Every integration on this programme was built by a different party, and no one can tell us what breaks if we change one of them.”

ABAP development, integration design and build, BTP and security. Our integration people work across XI, PI and PO alongside current BTP skills including Integration Suite and Event Mesh — so the estate is treated as one connected landscape rather than a set of modules that happen to share a database.

Services
SAP ABAP development and custom object build Integration design and development across XI, PI and PO SAP BTP, Integration Suite and Event Mesh Fiori UX design and app delivery SAP security design, roles and authorisations Multi-bank connectivity and banking integration Custom code remediation ahead of S/4HANA transition
Platforms and methods
SAP BTP SAP Integration Suite and Event Mesh SAP XI / PI / PO SAP ABAP SAP Fiori SAP Security
Delivery Model

Technical and integration specialists into a delivery team, development stream leadership, and integration architecture engagements.

“We have four vendors, three environments and a go-live date. Nobody owns testing across all of them, so every defect becomes an argument about whose it is.”

We provide test management across the whole ERP programme — the test strategy and every template, then end-to-end management across unit, SIT, UAT, production verification, performance and security testing. Crucially, we run cross-vendor defect triage, which is the mechanism that stops a defect sitting between two suppliers for a fortnight.

Services
Overarching test strategy and all associated templates End-to-end test management across unit, SIT, UAT, PVT, performance and penetration testing Forecasting, planning, estimation, resource management and status reporting Day-to-day defect management and cross-vendor triage sessions Coaching and mentoring vendor and client resources on testing standards Cutover planning and execution participation Test management across parallel ERP initiatives on the same landscape
Platforms and methods
ISO/IEC/IEEE 29119 SAP Solution Manager SAP Cloud ALM Defect management tooling
Delivery Model

Test management leadership across a programme, embedded test managers, and independent quality assurance of a test approach already in place.

“We are told the data is ready. What I need is reconciliation evidence I can put in front of an auditor before I approve the cutover.”

Migration is run as its own workstream with its own evidence trail — extraction, cleansing, validation and parallel reconciliation across every legacy source, plus master data management migration where the estate demands it. Data specialists sit inside the delivery team rather than being engaged when the first load fails.

Services
Data migration strategy, planning and governance Extraction, cleansing, validation and parallel reconciliation Master data management migration Data specialist teams embedded within the delivery team Reconciliation evidence produced ahead of go/no-go decisions Data quality analysis and remediation across legacy sources
Platforms and methods
SAP Migration Cockpit Master data management platforms Reconciliation frameworks SAP Data Services
Delivery Model

Migration workstream leadership, embedded data specialists, and independent migration assurance.

“The build was completed and signed off. Hypercare has ended, there is no documentation, and nobody in the business knows what good looks like.”

We build role-based enablement grounded in the client’s own ways of working, using realistic scenarios and real master data. Then we stay: continuous improvement across the landscape, scope-drop items delivered once the platform is stable, and support services across the estate.

Services
Role-based system training material built around “what good looks like” Step-by-step user guides referencing the client’s own business processes Business process documentation where the implementation did not produce it Role-based enablement guides packaged for facilitation or standalone e-learning Group and one-to-one training delivery, onsite and online Continuous improvement and scope-drop delivery after go-live SAP support services across the deployed estate
Platforms and methods
SAP Enable Now Role-based enablement guides Lean and agile content development
Delivery Model

Enablement and training engagements, post-implementation remediation, and ongoing SAP support services.

Start a conversation

Have someone in the room who isn’t selling you the build.

Whether it is an ECC deadline you have to answer, a RISE migration to plan, a programme that needs test management nobody owns, or an implementation that went live and left the business behind – talk to the consultants who would do the work.

Email us +61 8 9324 1020